20+ yrs
H&T Carpet Floors
Flooring and remodeling · Ypsilanti, MI
Production pilot. Voice, SMS, follow-up, and scheduling run on the real shop line, every day.
Managed AI growth system
Your business runs itself. You run the job.
Tendly answers every call and text, books the work, and chases every follow-up, with your customers, jobs, and money all in one place. The AI-native system built for flooring, HVAC, plumbing, and roofing.
No credit card to book. Setup included on Growth.
Cancel anytime. Month to month. No lock-in.
Running in production
H&T Carpet FloorsYpsilanti, MIFlooring XpressChicago, IL
Also answering for cleaning, landscaping, painting, garage doors, locksmiths, electricians, fence companies, and pest control. Just not restaurants. Yet.
The real product. Your shop configures voice, routing, and agents.
How you get live
Step 1
Book a demo
Map services, hours, and routing.
Step 2
We configure Growth
Voice, SMS, inbox, agents. Setup included.
Step 3
AI runs the front office
You stay on the job site.
The leak
The work gets done. The follow-up that grows the business does not.
Half your inbound calls go to voicemail. Most do not call back. Quotes go cold in two days. Reviews never get asked for.
- 52%
- of inbound calls go to voicemail at small service shops
- $340
- average revenue lost per missed call in flooring and HVAC
- 6.2 hrs
- per week the average owner spends chasing follow-up
Illustrative figures based on home service operator interviews. Your numbers vary by trade and market.
Inside the system
One loop. From first ring to morning brief.
Not a chatbot. Not a receptionist app. Not another CRM. One connected system that runs every step of conversion in the background while you do the work.
Step 01
Capture
Calls, texts, web chat, forms, missed-call recovery. All into one inbox.
Step 02
Respond
Ava replies in seconds, qualifies the lead, and routes anything urgent to you.
Step 03
Follow up
Mason works new leads, stale estimates, and ghosted quotes until they close or go quiet.
Step 04
Book
Sloane schedules, confirms the day before, reminds, and reschedules. Eli turns each visit into a multi-option estimate for your sign-off.
Step 05
Review
Lena asks for a review after every completed job and flags negative ones to you first.
Step 06
Brief
Quinn sends a morning brief at 7am with what happened and what needs you.
The roster
Six agents. One system you control.
Each has a job and a control mode. They act alone where it is safe, ask before anything that costs you a customer, and never touch refunds or custom pricing.
Ava
Reception
Answers calls, texts, and form submits. Books estimates to your calendar.
Auto on FAQ. Single-tap on bookings.
Mason
Follow-up
Works stale estimates and ghosted quotes until they close or stop.
Single-tap approval
Sloane
Scheduling
Books, confirms, reminds, and reschedules from natural language.
Auto on confirms. Single-tap on moves.
Lena
Reviews
Asks at the right moment. Thanks on five stars. Escalates the rest.
Auto on five stars
Quinn
Briefings
Morning brief with what needs you and recommended next moves.
Advisory
Eli
Estimator
Voice or photo to multi-option estimate for owner sign-off.
Single-tap approval
How control works
You decide how hands-off it is. Dial it from ask-me-first to just-handle-it. The agents answer, book, and follow up at the level you trust, and a refund, a price, or a cancellation never goes out without you.
- Auto
- Safe, reversible moves. FAQ replies and confirms on jobs already on the calendar.
- Single tap
- Cold-lead follow-up, review requests, and reschedules wait for your one-tap approval.
- Always blocked
- Refunds, custom pricing, contract changes, and cancellations never go out without you.
Tendly Command
Run the whole thing by just asking.
Ask in plain English. Who needs a follow-up today? What does my week look like? Text the Johnsons their payment link. Tendly Command is the one place you run the business from. You ask, it does.
Ask anything
- Who needs a follow-up today?
- What does my week look like?
- Text the Johnsons their payment link.
The difference
Other software gives you a login. Tendly gives you an employee.
Jobber, Housecall Pro, and ServiceTitan are tools you have to run. Tendly is the AI that runs them for you. You stop operating the software. The software starts operating the business.
Legacy trade software
You run the software.
Dashboards to check. Records to update. Follow-up to remember. The tool waits for you to operate it.
Tendly
The software runs the business.
It answers, books, and follows up on its own. You see every move and stay in control of the ones that matter.
Switching
Switching is on us. Keep your number. Keep your customers.
You are not rebuilding your business on a new tool over a weekend. We set Tendly up for you, move your number, connect the tools you already run on, and get you live.
Keep your number
We port your existing line or forward it. Your customers call the same number they always have.
Connect QuickBooks
Your invoices and payments sync to QuickBooks, so your books do not change when your front office does.
Done for you
On Growth and Pro we configure your voice, routing, and agents to your shop. You approve it, we go live.
No weekend rebuild
You keep running jobs while we stand the system up around you. Nothing goes dark and nothing is on you.
The morning brief
One screen. Exactly what happened. Exactly what needs you.
Quinn delivers a brief every morning by 7am. No dashboards. No digging. Just the leads, jobs, and decisions worth your time.
Tuesday, March 18
Good morning, Marcus.
Here is what Tendly handled overnight and what is on your plate today.
12
captured
4
booked
2
need you
Urgent
Storm damage call. 412 Linden.
Ava captured at 11:42pm. Wants an estimate this week.
Booked
Kitchen remodel walkthrough. Sarah K.
Sloane confirmed for Thursday 2pm.
Booked
Annual HVAC tune-up. Cedar Plaza.
Sloane confirmed for Wednesday 8am.
Recovered
Three-day-old quote. Hartwell job.
Mason got a reply. Awaiting decision.
Review
Five-star Google review collected.
Lena sent thanks. Drafted reply for you.
Decide
Pricing question outside Mason's range.
Quinn paused outreach. Open the thread.
A typical Tuesday
Same day. Different outcome.
Two timelines from the same flooring shop. One running nothing. One running Tendly.
Without Tendly
- 7:42amFirst call. You are on an install. Voicemail.
- 9:15amForm submit from the website. You see it at lunch.
- 11:08amCaller asks about laminate. Goes to a competitor.
- 1:30pmYou meant to text Sarah back. You forget.
- 4:12pmQuote you sent Monday is now four days old.
- 9:50pmYou sit down to do follow-up. You do not.
With Tendly
- 7:42amAva answers. Books an estimate for Wednesday 8am.
- 9:15amForm submit captured. Ava replies in 38 seconds.
- 11:08amAva qualifies the laminate caller. Booked Friday.
- 1:30pmMason texts Sarah. She picks Thursday.
- 4:12pmMason's second touch on Monday's quote gets a reply.
- 7:00am next dayQuinn sends the morning brief. Two leads need you.
Website + system
Your website becomes the front door. Tendly is the system behind it.
We rebuild your site for the way home service buyers actually shop. Every form, click, and call routes into one inbox where the agents take over.
- Vertical-aware layout for flooring, HVAC, plumbing, and roofing.
- Service-area pages that rank for the towns you actually work in.
- Forms wired straight to Ava. No Zapier. No glue code.
- Mobile-first speed. Real Lighthouse scores, not promises.
mapleridgefloors.com
Flooring · Riverside
Floors done right, on schedule.
Get a free estimateSee our work
The money stack
Estimate to paid. Without leaving Tendly.
This is where Tendly stops looking like an answering service. Quote the job, get it signed, invoice it, and take the payment in one place, all on the customer record.
Step 01
Estimate
Build a multi-option quote room by room from a photo or a voice note. Send it in minutes, not after the weekend.
Step 02
Sign
The customer approves with a magic-link signature from their phone. No app to download, no printing.
Step 03
Invoice
Turn the approved estimate into an invoice in one click. Nothing re-keyed.
Step 04
Get paid
Take card or bank payment through Stripe. Text the payment link straight from the job.
Step 05
Reconcile
It syncs to QuickBooks, so your books stay current without double entry.
Your crew
Dispatch the day. Everyone knows where to be.
The front office books the work. Tendly also runs the back of the truck: who is doing the job, where, and how they are doing.
Your roster, in one place
Every installer and tech with their phone, skills, and availability. No spreadsheet.
Assign the right person
Put the job on the installer who fits it, and they get the address and the details on their phone.
Dispatch in a tap
Send the day out so everyone knows where they are going and what the job is before they leave.
See who is performing
Each tech's schedule and numbers in one view, so you know who is booked and who is producing.
Plain answers
Questions owner-operators actually ask.
What does Tendly actually do?
Tendly answers your phone, replies to texts and forms, follows up on stale leads, books estimates, asks for reviews, and sends you a morning brief. It runs the work that grows the business while you do the work that pays the bills. Built for flooring, HVAC, plumbing, and roofing shops first.
Does the AI sound like a robot?
No. The voice agent uses natural conversational AI with persona-aware prompts tuned to your trade. Most callers do not realize they are talking to AI until they ask. We will share recordings on a demo so you can hear it yourself.
What if the AI gets something wrong?
Anything risky is blocked or held for your single-tap approval. Refunds, custom pricing, contract changes, cancellations, and warranty promises never go out without you. The system errs on the side of asking.
How long does setup take?
Most shops are running inside a week. Starter is self-serve. Growth and Pro include a real onboarding call and a done-for-you wire-up.
Can I keep my current phone number?
Yes. We port it or set up a forward. Your current voicemail still works as a fallback.
What does it cost when nothing happens?
The monthly price covers the system. Inbound leads, booked estimates, and reviews are included up to a generous cap. Heavy overage tiers are clearly priced and shown in the dashboard before they bill.
Can I cancel?
Yes. Month-to-month, no contracts. Export your data and conversation history any time.
Production pilots
Running on real shops, not a sandbox demo.
Book a walkthrough to hear live calls and see how routing is configured for your trade.
Live
Flooring Xpress
Flooring · Chicago, IL
Vertical-aware website, AI inbox, and follow-up agents running against real customer traffic.
Pricing
Managed Growth. One monthly price.
Most owner-operators start on Growth. Setup is included. Starter is a lighter AI-reception lane; Pro adds advanced reporting and a dedicated success manager.
Growth
RecommendedAI runs your front office. Answers every call, follows up on every quote, books the calendar.
$999/mo
Setup included. Billed monthly, cancel anytime.
A missed call costs about $340. A front-desk hire runs $4k+ a month. Tendly Growth is $999, setup included.
- AI reception on calls, SMS, and web chat
- Follow-up, scheduling, and review agents
- Pipeline, inbox, and morning briefings
- Website and conversion updates included
Cancel anytime. Month to month. No lock-in.
Need Starter, Pro, or multi-location pricing? See full pricing. Talk to us on a demo.
Built for owner-operators
Compliance and data posture, in plain words.
We do not promise badges we have not earned. Here is exactly where we stand.
- TCPA + CAN-SPAM
- Owner-approved messaging. Opt-out honored on every channel.
- A2P 10DLC
- Carrier-registered campaigns for SMS deliverability.
- Your data, your call
- Your customer data is encrypted at rest and in transit. Export it or delete it any time.
- Walled off per shop
- Your shop gets its own encryption keys, so your records stay sealed off from every other tenant on the platform.
Next step
See the system on a live call. Then we map your routing and rollout.
Fifteen minutes with a human who configures Tendly for flooring, HVAC, plumbing, and roofing shops. Prefer to self-qualify first? Run the free website audit.
Growth is $999/mo with setup included. Built for owner-operators.